Refund Policy

Thank you for shopping with us! We want to ensure your complete satisfaction with our products. This Refund Policy outlines the terms and conditions for requesting a refund for purchases made on our online clothing store based in the Netherlands. Please read this policy carefully before making a purchase.

Returns and Refunds
1.1 Eligibility
We accept returns and offer refunds within 15 days from the date of delivery. To be eligible for a refund, the following conditions must be met:

The item must be unused, in its original condition, and free from any damage or alteration.
All original tags, labels, and packaging must be intact and included with the returned item.
The item must be accompanied by a valid proof of purchase, such as the order confirmation or receipt.

1.2 Refund Process
To request a refund, please follow these steps:

Contact our customer support team at oversize.club.store@gmail.com  within the specified return period to initiate the refund process.
Provide the order details, including the order number, item(s) to be returned, and the reason for the return.
Our customer support team will guide you through the return process and provide you with the necessary instructions.
Once we receive the returned item and verify its eligibility for a refund, we will proceed with processing your refund.

1.3 Refund Method
Refunds will be issued through the original payment method used during the purchase. If the original payment method is unavailable or not possible, we will work with you to find an alternative refund method that is mutually acceptable.

1.4 Return Shipping Costs
Customers are responsible for the return shipping costs, unless otherwise specified due to a faulty or incorrect item received. We recommend using a trackable shipping method to ensure the safe return of the item. The original shipping costs are non-refundable.

Exceptions
2.1 Non-Returnable Items
Certain items are non-returnable and not eligible for a refund, unless they are faulty or damaged upon receipt. These items include:

Items purchased during a sale or promotional period.
Custom-made or personalized items.

2.2 Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team within 5 days of receiving the order. We will assist you in resolving the issue promptly by offering a replacement, repair, or refund.

Contact Us
If you have any questions or need further assistance regarding our refund policy, please contact our customer support team at oversize.club.store@gmail.com.

We are here to help and ensure your shopping experience with us is enjoyable and hassle-free.

Note: This Refund Policy is subject to change without prior notice. Please refer to the most recent version available on our website at the time of your purchase.